Return & Exchange Policy
At Swanape, your satisfaction is our top priority. If you’re not completely happy with your purchase, we're here to help. Please review our return and exchange policy below.
✅ Eligibility for Returns
We gladly accept returns on most items within 10 days of the delivery date. To qualify for a return:
- Items must be unused, unworn, and in their original condition
- Products must include original packaging and all tags intact
- A valid proof of purchase or receipt is required
Please note: Final sale items, clearance products, custom-made goods, and gift cards are not eligible for return.
🔄 Exchanges
- We offer exchanges for items that are defective, damaged, or if you need a different size or color (where available).
- To start an exchange, please contact our support team with your order number and request.
💵 Refunds
Once we receive and inspect your return, we will notify you via email. If your return is approved:
- A refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear on your statement
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong item sent or damaged item).