Shipping Information📦
At Swanape, we’re committed to delivering your orders quickly, safely, and affordably. Below you’ll find everything you need to know about our shipping process.
🌍 Customs, Duties & Taxes
For international orders, your shipment may be subject to customs fees, import duties, and taxes once it reaches your country. These charges are not included in the item price or shipping cost and are the responsibility of the customer.
📦 Order Processing Time
- Orders are processed within 1–2 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a shipping confirmation email with tracking details.
🧾 Tracking Your Order
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can also track your order anytime by visiting our [Order Tracking Page] or contacting us at [your email/contact link].
❗ Shipping Delays
While we strive to meet all estimated delivery times, occasional delays may occur due to high order volumes, weather conditions, or carrier issues. We appreciate your patience and understanding.
🛑 Incorrect Address Policy
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrectly entered addresses. If you notice a mistake, contact us within 12 hours of placing the order.
📬 Lost or Stolen Packages
If your tracking number shows "Delivered" but you have not received the package, please:
- Double-check your address and surroundings
- Ask neighbors or building managers
- Contact the shipping carrier